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Jasmine Global Process Solutions Company Policy

1. Introduction

This policy outlines the standards, responsibilities, and procedures governing all operations and activities at Jasmine Global Process Solutions ("the Company"). It is applicable to all employees, contractors, and third-party vendors involved in the delivery of our services across our regions of operation: Singapore, Philippines, Malaysia, and USA. Our services include Virtual Assistant (VA) services, IT solutions, and Business Process Outsourcing (BPO).

2. Company Vision, Mission, and Values

Vision:

To be a leading provider of innovative, customer-centric virtual assistant, IT, and BPO services, enhancing business operations globally with excellence, trust, and commitment.

Mission:

To empower businesses by delivering high-quality, cost-effective, and reliable solutions that streamline operations and enhance customer experiences through our Virtual Assistant, IT, and BPO services.

Core Values:

  • Excellence: We commit to delivering exceptional service and continuous improvement.
  • Integrity: We act with honesty, transparency, and accountability in all our actions.
  • Collaboration: We foster teamwork and respect diversity, valuing each person’s contributions.
  • Innovation: We strive for creative solutions to address client challenges and improve processes.
  • Customer-Centric: We prioritize customer satisfaction and focus on their needs.

3. General Conduct and Employee Behavior

Employees are expected to exhibit professionalism, integrity, and respect in all interactions with colleagues, clients, and stakeholders. Key conduct expectations include:

  • Respectful Communication: Engage in positive and respectful communication at all times, acknowledging cultural differences across regions.
  • Teamwork: Collaborate effectively with global teams to ensure the best outcomes for our clients.
  • Confidentiality: Respect the confidentiality of both client and internal company information. Unauthorized sharing of confidential data or company secrets will result in disciplinary action.
  • Ethical Standards: Adhere to ethical business practices, avoiding conflicts of interest and maintaining honesty in all transactions.
  • Non-Discrimination: Jasmine Global Process Solutions is committed to fostering a diverse and inclusive workplace. Discrimination based on race, gender, age, religion, disability, or other protected categories is prohibited.

4. Compliance with Laws and Regulations

Jasmine Global Process Solutions operates in multiple countries, each with its own legal and regulatory requirements. All employees must ensure compliance with local and international laws, including but not limited to:

  • Data Protection and Privacy Laws: Compliance with relevant data protection regulations, such as:
    • Singapore: Personal Data Protection Act (PDPA)
    • Philippines: Data Privacy Act of 2012 (Republic Act No. 10173)
    • Malaysia: Personal Data Protection Act 2010 (PDPA)
    • USA: General Data Protection Regulation (GDPR) (if serving EU clients), California Consumer Privacy Act (CCPA), and other state-level privacy laws.
  • Labor Laws: Adherence to local labor laws governing employment, working conditions, benefits, and employee rights in each jurisdiction.
  • Taxation: Compliance with all applicable tax regulations in each country of operation, including VAT/GST, withholding taxes, and corporate tax filings.

5. Data Security and Privacy Policy

Data security is a top priority for Jasmine Global Process Solutions, especially given the sensitive nature of the services we provide. This policy applies to all employees and contractors with access to sensitive data.

  • Data Access: Only authorized personnel should have access to client data. Access should be granted based on the principle of least privilege—only the minimum access necessary for a task.
  • Data Encryption: Sensitive data must be encrypted both in transit and at rest. This includes customer data and internal company data.
  • Third-Party Vendors: Any third-party vendors with access to client data must be vetted for data security compliance and sign non-disclosure agreements (NDAs).
  • Incident Reporting: Any suspected or actual data breach or security incident must be reported immediately to the company’s IT and compliance teams, who will take necessary actions to mitigate risks.